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Indian Telecom Stems Employee Churn as Attrition Rates Recede: TeamLease Data


Mumbai, 30
th May 2024: The Indian telecom industry witnessed a slowdown in overall workforce growth, even as demand for entry-level customer-facing (Sales, Support and Service) and technology roles remained positive, according to the latest data from TeamLease Services (NSE: TEAMLEASE).

While the industry’s associate workforce expanded by an impressive 51.05% in FY21-22, this growth moderated to 31.41% in FY23-24. However, telecom companies continued to actively hire field sales executives, customer relationship executives, retail executives, installation engineers, fibre repair executives, and cell site repair staff during this period.

“Our data reveals a dichotomy in the telecom sector’s workforce trends,” said Kartik Narayan, CEO-Staffing of TeamLease Services. “While the overall employee growth rate tapered, we witnessed a demand for young talent in customer-facing and technology roles that support the industry’s field operations and network infrastructure.”

The findings highlight the telecom workforce’s young demographics, with 56.8% in the age group of 18-29 years. This youthful employee base aligns with the industry’s frontline service delivery and tech deployment requirements.

Notably, the sector’s attrition rate declined from a peak of 58.4% in FY22-23 to 43.4% in FY23-24, this can be partially attributed to the slowed growth in the workforce size. Sustained average salaries between ₹24,600 – ₹25,475 likely supported employee retention efforts.

“While the slowdown in overall growth is notable, we are encouraged by improving attrition rates and sustained entry-level hiring traction,” said Subburathinam P, Chief Strategy Officer at TeamLease Services. “Our insights underscore telecom’s strong appeal among young job seekers and the industry’s efforts to attract this digital-savvy talent through competitive compensation.”

TeamLease’s data provides a comprehensive view into the evolving workforce dynamics of India’s telecom sector as it navigates a transitional phase marked by moderate growth but rising demand for specialized customer-facing roles and technology professionals.

Data Insights

FY21-22

FY22-23

FY23-24

Associate Growth (YoY)

51.05%

44.79%

31.41%

Attrition Rate

50.8%

58.4%

43.4%

Average Salary (INR)

24,609

24,630

25,475

% of Associates in Age Group

18-25 yr

26-29 yr

30-35 yr

36-40 yr

40+ yr

28.3%

28.5%

27.5%

9%

6.8%

% of Associates by Education Qualification

10th

12th

Graduate

Post Graduate

5.7%

30.9%

61.7%

1.8%

% of Associates in Work Tenure Group

0-1 yr

1-2 yr

2-3 yr

3-4 yr

4+ yr

72.2%

15.7%

5.0%

2.5%

4.6%

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